Refund Policy - PictureThing
Last updated: April 18, 2025
30-Day Money-Back Guarantee
PictureThing offers a 30-day money-back guarantee for all paid subscriptions and services. If you are not satisfied with our service, you may request a refund within 30 days of your initial purchase.
Refund Eligibility
To be eligible for a refund:
- The request must be made within 30 days of the initial purchase
- You must not have exceeded your plan’s usage limits
- The refund request must be for the current billing period
- You must provide a valid reason for the refund request
Non-Refundable Items
The following are not eligible for refunds:
- Usage beyond your plan’s limits
- Additional services or features purchased after the initial 30-day period
- Custom development work or consulting services
- Any services that have been abused or used in violation of our Terms of Service
How to Request a Refund
To request a refund:
- Contact our support team at [email protected]
- Include your account information and purchase details
- Provide a brief explanation of why you’re requesting a refund
- Allow up to 5 business days for processing
Processing Time
Refunds are typically processed within 5-10 business days after approval. The time it takes for the refund to appear in your account depends on your payment method and financial institution.
Partial Refunds
In some cases, we may offer partial refunds for:
- Unused portions of your subscription
- Specific features or services that did not meet expectations
- Technical issues that affected only part of the service
Subscription Cancellations
You may cancel your subscription at any time. However, refunds are only available within the 30-day guarantee period. After this period, you will continue to have access to the service until the end of your current billing period.
Contact Us
For refund-related inquiries, please contact:
Email: [email protected]